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Features and Benefits

Intuitive and User Friendly Interface

Most failures of any business applications are its weak user adoption. If your users find it hard to comprehend the software they’ll hate it and they will not use it. Our CRM solution is very user friendly and intuitive. Gone are the days where users need to spend so much time on training to get acquainted with the system. It is simple, easy and fun to use.

  • Simplicity

  • Minimal error messages

  • Simple integration

  • Minimize effort needed to perform common actions

  • Difficult to make errors

  • Consistency in workflows

  • Good user experience

  • Reduce training costs


Flexible

Most businesses are forced to adapt and change to how a business application works. It shouldn’t be that way. With SugarCRM’s open source nature, it can be customized freely and can be tailored fit according to your requirements. SugarCRM is the top dog for CRM applications when it comes to customizability. It is easier to scale up and down without having to spend too much. It’s the business application that grows with you.

  • Customized and personalized services

  • Alter to fit specific marketing and sales needs

  • Conform to customer preferences

  • A growing system for a growing company


Website Integration

A CRM system is a great advantage for your business but you need to put in data for it to be successful. Allowing your CRM software and your website to work together can bring many leads and consumer data into your company’s database. When our CRM software is integrated with your website you won’t have to manually enter the customer data you receive instead our CRM system will instantaneously generate leads and collect customer data through your website.

  • Data is more accurate, leading to more sales

  • Better customer profiling

  • Accurate data source

  • Better-quality leads

  • Dependable information

  • No more duplicate and wrong data

  • Better sales cycle

  • Track online customer behavior


Seamless Workflow

Powerful workflow tools in SugarCRM allow you to automate and optimize even the most complex business practices. Heighten customer experiences, drive productivity and reduce operating costs. Sugar CRM will give you more time to work on vital activities that need more of your attention by automating strenuous and time-consuming tasks to improve customer relations. Sugar CRM also improves overall efficiency by giving the whole company better communication and better access to all company data including customer information and past transactions.

  • Reduce administrative work

  • Faster and improved lead management

  • Speeds up processes

  • Less time wasted on analyzing and presenting information

  • Streamline operations


Mobile CRM

Mobile CRM allows you and your team to access customer data anytime and anywhere giving you and your team the power to nurture prospects, generate leads and accommodate clients on the go, before they can even think about going to your competitors. Your team can also enter recent data they acquired into the database and also update the data in the same database giving your business a well-managed customer database.

  • Respond quicker to customer concerns

  • Convenient communication for both employees and customers

  • View upcoming events in your personal daily activity screen

  • Stay productive with fast access to important Sugar information

  • Access contact information all from one location

  • Make calls and view your log activity within the app

  • iOS and Android Support at no extra cost


Email Marketing

Send out newsletters and other marketing collaterals using branded HTML email templates. Track the status and the statistics of the emails you send out. This will make communication between your customers and your business throughout the sales cycle easier. Email integration helps you create better marketing strategies, because you receive detailed reports about the feedback customers had on your marketing endeavors giving you a much better perspective on what works.

  • Automated date driven campaigns and newsletters.

  • Instant response tracking

  • Marketing efforts based on your own customer data

  • Better target segments

  • Improved email marketing

  • Opens, clicks, and opt-out statistics.


SMS Gateway

Our SMS gateway will integrate with your CRM for broadcasting messages to specific target groups. A record of these messages can be attached to each customer’s record in your Sugar. A CRM SMS system is an approach to better connect and reach out to your customers. It can be a good way to keep your business always on your customer’s minds. Send them the latest product information, discounts, promotions, account details, or you can check on them, provide additional services, and answer concerns. Sugar CRM will then record all the results and responses of all SMS messages, adding more useful data to your customer database.

  • Cost effective customer service

  • Obtain more customer data

  • Increase customer satisfaction and loyalty

  • Track customer situations

  • Customer engagement

  • A more personalized marketing campaign

  • Brand awareness


Reports and Results

Most marketers don’t have any idea as to which marketing channels are effective for them. Sugar CRM provides marketing analytics and gathers data from across all marketing channels and consolidates it into a common marketing view. This allows you to extract analytical results that can provide invaluable assistance in driving your marketing efforts. Generate reports from any data in your CRM and get real time insight as to where your business stands. Dashboards offer a real time picture of your business at a glance.

  • Improve effectiveness of marketing campaigns

  • Generate more leads

  • Better marketing strategies

  • Monitor which marketing campaigns are effective

  • Gain vital insight


Lead Nurturing

It is very easy for a lead to slip away. You need to keep them engaged, by sending marketing content based on usage over time, you are reminding them of your product / service & the need for it. Our customers enjoy the ability to create rich lead nurturing programs using a simple drag & drop interface. The best part? Our Lead Nurturing is completely Segment-Driven™. Because you can segment on anything your campaigns can branch based on exactly what matters to you.

  • Maintain consistent communication

  • Increased customer engagement

  • More opportunities

  • Better profiling

  • Shorten sales cycle


Social Collaboration

Social media brings a new element into CRM because, instead of just dealing with data and information, we are dealing with conversations and relationships. Provide the best possible experience to each and every customer, in every interaction they make. Social media profiles give you some basic information like location, gender and birthday, by using the information you see in that person’s post and liked pages you can get a deeper understanding of the customer. CRM software allows you to listen to what your prospects and customers are in need of. Our CRM software allows you to keep track of vital information and then use it to make a meaningful conversation.

  • Develop long-lasting relationships

  • Create brand awareness

  • Gain useful customer insights

  • Nurture customer relationships

  • Increase customer retention

Features and Benefits

Intuitive and User Friendly Interface

Most failures of any business applications are its weak user adoption. If your users find it hard to comprehend the software they’ll hate it and they will not use it. Our CRM solution is very user friendly and intuitive. Gone are the days where users need to spend so much time on training to get acquainted with the system. It is simple, easy and fun to use.

  • Simplicity

  • Minimal error messages

  • Simple integration

  • Minimize effort needed to perform common actions

  • Difficult to make errors

  • Consistency in workflows

  • Good user experience

  • Reduce training costs


Flexible

Most businesses are forced to adapt and change to how a business application works. It shouldn’t be that way. With SugarCRM’s open source nature, it can be customized freely and can be tailored fit according to your requirements. SugarCRM is the top dog for CRM applications when it comes to customizability. It is easier to scale up and down without having to spend too much. It’s the business application that grows with you.

  • Customized and personalized services

  • Alter to fit specific marketing and sales needs

  • Conform to customer preferences

  • A growing system for a growing company


Website Integration

A CRM system is a great advantage for your business but you need to put in data for it to be successful. Allowing your CRM software and your website to work together can bring many leads and consumer data into your company’s database. When our CRM software is integrated with your website you won’t have to manually enter the customer data you receive instead our CRM system will instantaneously generate leads and collect customer data through your website.

  • Data is more accurate, leading to more sales

  • Better customer profiling

  • Accurate data source

  • Better-quality leads

  • Dependable information

  • No more duplicate and wrong data

  • Better sales cycle

  • Track online customer behavior


Seamless Workflow

Powerful workflow tools in SugarCRM allow you to automate and optimize even the most complex business practices. Heighten customer experiences, drive productivity and reduce operating costs. Sugar CRM will give you more time to work on vital activities that need more of your attention by automating strenuous and time-consuming tasks to improve customer relations. Sugar CRM also improves overall efficiency by giving the whole company better communication and better access to all company data including customer information and past transactions.

  • Reduce administrative work

  • Faster and improved lead management

  • Speeds up processes

  • Less time wasted on analyzing and presenting information

  • Streamline operations


Mobile CRM

Mobile CRM allows you and your team to access customer data anytime and anywhere giving you and your team the power to nurture prospects, generate leads and accommodate clients on the go, before they can even think about going to your competitors. Your team can also enter recent data they acquired into the database and also update the data in the same database giving your business a well-managed customer database.

  • Respond quicker to customer concerns

  • Convenient communication for both employees and customers

  • View upcoming events in your personal daily activity screen

  • Stay productive with fast access to important Sugar information

  • Access contact information all from one location

  • Make calls and view your log activity within the app

  • iOS and Android Support at no extra cost


Email Marketing

Send out newsletters and other marketing collaterals using branded HTML email templates. Track the status and the statistics of the emails you send out. This will make communication between your customers and your business throughout the sales cycle easier. Email integration helps you create better marketing strategies, because you receive detailed reports about the feedback customers had on your marketing endeavors giving you a much better perspective on what works.

  • Automated date driven campaigns and newsletters.

  • Instant response tracking

  • Marketing efforts based on your own customer data

  • Better target segments

  • Improved email marketing

  • Opens, clicks, and opt-out statistics.


SMS Gateway

Our SMS gateway will integrate with your CRM for broadcasting messages to specific target groups. A record of these messages can be attached to each customer’s record in your Sugar. A CRM SMS system is an approach to better connect and reach out to your customers. It can be a good way to keep your business always on your customer’s minds. Send them the latest product information, discounts, promotions, account details, or you can check on them, provide additional services, and answer concerns. Sugar CRM will then record all the results and responses of all SMS messages, adding more useful data to your customer database.

  • Cost effective customer service

  • Obtain more customer data

  • Increase customer satisfaction and loyalty

  • Track customer situations

  • Customer engagement

  • A more personalized marketing campaign

  • Brand awareness


Reports and Results

Most marketers don’t have any idea as to which marketing channels are effective for them. Sugar CRM provides marketing analytics and gathers data from across all marketing channels and consolidates it into a common marketing view. This allows you to extract analytical results that can provide invaluable assistance in driving your marketing efforts. Generate reports from any data in your CRM and get real time insight as to where your business stands. Dashboards offer a real time picture of your business at a glance.

  • Improve effectiveness of marketing campaigns

  • Generate more leads

  • Better marketing strategies

  • Monitor which marketing campaigns are effective

  • Gain vital insight


Lead Nurturing

It is very easy for a lead to slip away. You need to keep them engaged, by sending marketing content based on usage over time, you are reminding them of your product / service & the need for it. Our customers enjoy the ability to create rich lead nurturing programs using a simple drag & drop interface. The best part? Our Lead Nurturing is completely Segment-Driven™. Because you can segment on anything your campaigns can branch based on exactly what matters to you.

  • Maintain consistent communication

  • Increased customer engagement

  • More opportunities

  • Better profiling

  • Shorten sales cycle


Social Collaboration

Social media brings a new element into CRM because, instead of just dealing with data and information, we are dealing with conversations and relationships. Provide the best possible experience to each and every customer, in every interaction they make. Social media profiles give you some basic information like location, gender and birthday, by using the information you see in that person’s post and liked pages you can get a deeper understanding of the customer. CRM software allows you to listen to what your prospects and customers are in need of. Our CRM software allows you to keep track of vital information and then use it to make a meaningful conversation.

  • Develop long-lasting relationships

  • Create brand awareness

  • Gain useful customer insights

  • Nurture customer relationships

  • Increase customer retention