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Support

Our support service is designed to provide a wider scale of benefits such as SugarCRM version upgrades, service pack management, custom code maintenance, onsite and remote support, fixed response times, annual systems reviews, knowledge base, Disaster Recovery Plan (DRP), support issues reporting and end of year reviews. Our certified and dedicated support team has expert knowledge and experience to make sure you get the support you deserve.

With CRMWorks ASIA, be assured of high quality service and support.


Our Support Services Include:

Premium Remote Support: Access to our help desk is via email, phone or web portal for assistance with issues of a support nature that can be addressed through email or via remote access. With our web based support technology our support staff can, with your permission, take over your computers. This technology can also let us visually present the solutions to your support calls over the internet.

Premium Onsite Support: Our support team can go onsite to provide the support needed

Annual System Review: Upon request an annual review of the suitability of the existing SugarCRM modules and configuration compared with evolving requirements and changing business circumstances.

DRP Updates: Disaster Recovery Plans are a common sense approach to system recovery in the event of a catastrophic event. SugarCRM system architecture, movements in contemporary technologies, the clients’ adherence to infrastructure specifications and operational demands together with CRMWorks ASIA experience, leads to an acceptable managed risk scenario. This is not applicable for “On Demand” deployments.

Annual Data Inspection: Upon request data review and report on system maintenance and housekeeping activities.

Briefings: Periodic briefings covering new developments and the strategic direction of your Hosting, SugarCRM and Add on Products. The client will be in a superior position to plan for the future and make technology work for you.

Support

Our support service is designed to provide a wider scale of benefits such as SugarCRM version upgrades, service pack management, custom code maintenance, onsite and remote support, fixed response times, annual systems reviews, knowledge base, Disaster Recovery Plan (DRP), support issues reporting and end of year reviews. Our certified and dedicated support team has expert knowledge and experience to make sure you get the support you deserve.

With CRMWorks ASIA, be assured of high quality service and support.


Our Support Services Include:

Premium Remote Support: Access to our help desk is via email, phone or web portal for assistance with issues of a support nature that can be addressed through email or via remote access. With our web based support technology our support staff can, with your permission, take over your computers. This technology can also let us visually present the solutions to your support calls over the internet.

Premium Onsite Support: Our support team can go onsite to provide the support needed

Annual System Review: Upon request an annual review of the suitability of the existing SugarCRM modules and configuration compared with evolving requirements and changing business circumstances.

DRP Updates: Disaster Recovery Plans are a common sense approach to system recovery in the event of a catastrophic event. SugarCRM system architecture, movements in contemporary technologies, the clients’ adherence to infrastructure specifications and operational demands together with CRMWorks ASIA experience, leads to an acceptable managed risk scenario. This is not applicable for “On Demand” deployments.

Annual Data Inspection: Upon request data review and report on system maintenance and housekeeping activities.

Briefings: Periodic briefings covering new developments and the strategic direction of your Hosting, SugarCRM and Add on Products. The client will be in a superior position to plan for the future and make technology work for you.